The company relied entirely on hotel desk concierges and paper vouchers to sell local tours, paying high sales commissions and lacking direct digital booking channels for incoming resort guests before arrival.
Building a Multi-Currency Direct Booking Engine for Destination Management Services
A destination management company operating across four Caribbean island destinations needed a direct web booking portal for resort excursion bookings.
Challenge
Solution
FlipWorks engineered a responsive multi-currency direct booking engine. Resort guests browse, customize, and pay for excursions online in their home currency prior to arrival. The platform issues digital QR-code vouchers and updates local tour operator manifest ledgers automatically.
Result
- Established a direct digital booking revenue channel for pre-arrival resort guest excursion reservations.
- Automated digital QR-code voucher generation, eliminating paper voucher re-entry at activity departure docks.
- Enabled multi-currency credit card processing, supporting international resort guest transactions.