Locations used a mix of legacy POS terminals and third-party delivery tablets. Kitchen staff spent time re-typing online orders onto POS screens, leading to frequent ticket errors, delayed order fulfillment, and high customer refund requests during lunch rushes.
Engineering a Custom POS-to-KDS Order Routing Pipeline for a 30-Location Restaurant Chain
A multi-unit fast-casual restaurant chain operating thirty regional locations sought to standardize kitchen order execution and online order pickup flows.
Challenge
Solution
FlipWorks built a centralized order ingestion and Kitchen Display System (KDS) routing engine. The cloud platform aggregates incoming orders from web carts, delivery apps, and in-store Toast POS terminals into a single event stream, routing prep tickets to designated grill, assembly, and packing display screens.
Result
- Automated 100% of digital and third-party delivery order injection into kitchen display systems.
- Reduced average kitchen order prep times across all thirty restaurant locations.
- Eliminated order entry errors caused by manual tablet re-typing.