Guests experienced ten-to-fifteen minute wait times at front-desk check-in during afternoon arrival peaks. Front-desk staff spent excessive time typing guest passports and credit card details into legacy Opera PMS software, leaving little time to introduce property amenities or upsell room upgrades.
Unifying PMS Data and Mobile Check-In for a Multi-Property Boutique Hotel Group
A boutique hotel operator managing eight luxury properties required a custom mobile guest portal to streamline arrival check-ins and room upsells.
Challenge
Solution
FlipWorks engineered a responsive web-based digital check-in application connected to Oracle Opera PMS via secure HTNG interfaces. Guests receive an automated arrival SMS, complete pre-registration and payment authorization on their phones, and bypass front-desk queues upon arrival.
Result
- Reduced average front-desk check-in processing time from twelve minutes to sub-minute key collection.
- Increased revenue from room upgrades and spa add-on selections offered during digital pre-registration.
- Eliminated manual guest registration data re-entry for front-desk personnel.