The agency's legacy web platform queried GDS networks directly for every user keystroke, resulting in eight-second search response times and excessive GDS transaction query fees. Search results frequently displayed sold-out fare classes, frustrating bookers and increasing customer support calls.
Automating Multi-GDS Air and Hotel Search for an Enterprise Travel Agency
A regional travel agency chain managing business and leisure travel required a high-performance web booking portal to query flight and hotel inventory.
Challenge
Solution
FlipWorks developed an automated distribution middleware layer connected to Sabre and Amadeus GDS networks. The system implements high-speed in-memory availability caching (using Redis) and NDC XML parsing, serving cached fare and room availability instantly while background processes refresh live inventory.
Result
- Accelerated air and hotel availability search response times from eight seconds to sub-second results.
- Reduced GDS API transaction query fees by caching search availability responses.
- Delivered accurate, real-time fare availability, reducing booking drop-off during checkout.